Frequently Asked Questions
WHAT IS THE LEAD TIME ON DELIVERY?
This depends on your order, once we have an idea of what you’re ordering we will be able to give you a better indication.
HOW LONG DOES IT TAKE FOR A SALES REPRESENTATIVE TO MAKE CONTACT?
Usually within 48 hours. However this may be longer during busier times.
WHAT’S THE GUARANTEE?
uPVC 10 YEARS guarantee on discolouration and breakdown of unit seal.
Moving parts 1 YEAR guarantee on locks, hinges and any moving parts.
Glass 10 YEARS guarantee on discolouration and breakdown of unit.
Full guarantee details are available from a Sales Rep.
HOW LONG WILL MY WINDOWS LAST?
With regular cleaning (no strong abrasive cleaners) and maintenance, the expected life span of uPVC is 25 years and Aluminium is 30 years.
DO YOU HAVE A SHOWROOM?
Yes we do! Our showroom is open Monday to Friday 9am – 5.30pm and on Saturdays 10am – 2pm. We recommend making an appointment to ensure a sales rep is available to meet with you.
You can visit the showroom outside of these house by appointment only, this can be arranged directly with your sales rep.
WHAT TYPE OF GLASS IS IT?
K&K Windows OFFER GLASS OF “VISTATHERM ELITE 1.1 OR EQUIVALENT, WHICH IS ARGON FILLED WITH SOFTCOAT INSULATING COSTING. U – VALUE 1.1.
DO YOU MANUFACTURE THE WINDOWS?
YES uPVC & ALUMINIUM WINDOWS & DOORS ARE MANUFACTURED IN OUR FACTORY BESIDE OUR SHOWROOM, OUR GLASS IS MADE BY CAREY GLASS LTD OR WEXFORD VIKING GLASS LTD.
WHAT ARE YOUR OPENING HOURS?
OFFICE : Monday TO Friday 9 AM to 5.30 PM.
FACTORY 8.00 AM to 4.30 PM and 3.30 PM ON A FRIDAY
LUNCH: 1.00 PM to 2.00 PM
SHOWROOM OPEN Monday – Friday 9 AM to 5.30 PM, AND Saturday 10am to 2pm.
***OUTSIDE OFFICE HOURS APPOINTMENTS CAN BE ARRANGED TO SUIT YOU AT OUR SHOWROOMS OR THE COMFORT OF YOUR OWN HOME***