FAQ’s

Frequently Asked Questions

 

WHAT IS THE LEAD TIME ON DELIVERY?

SUBJECT TO THE STYLE AND FINISH, OUR NORMAL LEAD TIME FROM ORDER CONFIRMATION IS 5 TO 6 WEEKS.

 

HOW LONG DOES IT TAKE FOR A SALES REPRESENTATIVE TO MAKE CONTACT?

 Within 48 hours.

 

WHAT’S THE GUARANTEE?

GUARANTEE SUMMARY: PVC FINISH 10 YEARS, HARDWARE 1 YEAR, GLASS 5 YEARS. FULL GUARANTEE DETAILS AVAILABLE FROM A SALES REP.

 

HOW LONG WILL MY WINDOWS LAST?

WITH REGULAR CLEANING AND MAINTENANCE THE EXPECTED LIFE SPAN OF PVC IS 25 YEARS AND ALUMINIUM IS 30 YEARS.

 

DO YOU HAVE A SHOWROOM?

YES WE HAVE AN EXCLUSIVE SHOWROOM DESIGNED IN 2015. YOU CAN VISIT BETWEEN 9-5.30 MONDAY TO THURSDAY, 9-4.30 FRIDAY OR BETWEEN 10-2 ON SATURDAYS. YOU CAN VISIT THE SHOWROOM OUTSIDE OF THESE HOURS BY APPOINTMENT WITH YOUR SALES REP.

 

WHAT TYPE OF GLASS IS IT?

K&K WINDOWS OFFER GLASS OF “VISTATHERM ELITE 1.1 OR EQUIVALENT, WHICH IS ARGON FILLED WITH SOFTCOAT INSULATING COSTING. U – VALUE 1.1.

 

DO YOU MANUFACTURE THE WINDOWS?

YES uPVC & ALUMINIUM WINDOWS & DOORS ARE MANUFACTURED IN OUR FACTORY BESIDE OUR SHOWROOM, OUR GLASS IS MADE BY CAREY GLASS LTD OR WEXFORD VIKING GLASS LTD.

 

WHAT ARE YOUR OPENING HOURS?


OFFICE : MONDAY TO THURSDAY 9 AM to 5.30 PM, FRIDAY 9 AM TO 4.30 PM.
FACTORY 8.00 AM to 4.30 PM and 3.30 PM ON A FRIDAY
LUNCH: 1.00 PM to 2.00 PM

SHOWROOM OPEN MONDAY – THURSDAY 9 AM to 5.30 PM, FRIDAY 9 AM -4.30 PM AND SATURDAYS 10-2

***OUTSIDE OFFICE HOURS APPOINTMENTS CAN BE ARRANGED TO SUIT YOU AT OUR SHOWROOMS OR THE COMFORT OF YOUR OWN HOME***